Cooper M3000 Guide de l'utilisateur télécharger pdf (Page 407)

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Appendix D Troubleshooting D-7

A. Error information reflected in the MIB file is the latest log data of XSCF.

D.2 Troubleshooting the Server While XSCF Is

Being Used

This section describes how to effectively use XSCF in case the main unit is not responding,

which means that a problem or panic occurred in the unit.

Before Contacting Our Authorized Service Personnel

Before contacting our authorized service personnel, first follow the procedure below. This

procedure may be helpful not only in solving the problem but also could eliminate the need

to make an inquiry.

1. If the server does not respond, set the Mode switch on the operator panel to Service

mode.

2. Check the system status by using either of the following methods:

■ When you cannot use the XSCF Shell through SSH/telnet

a. Connect a terminal to the serial port of XSCF.

b. Enter your user account and password to log in to the XSCF Shell.

c. Use the XSCF Shell to check error logs.

■ When you can use the XSCF Shell through SSH/telnet or the serial port

a. Use your XSCF user account to log in to XSCF.

b. Establish a connection through the XSCF-LAN port, and use the XSCF Shell to

check error logs and other information. See Appendix B for the corrective action.

c. Otherwise, check the XSCF event logs and server status by using the XSCF Shell

through the serial port.

Use the following commands to check the events that occurred at the time the

problem occurred:

■ showlogs error

■ showlogs event

■ showlogs power

■ showlogs monitor

■ showlogs console

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Cooper M3000 Guide de l'utilisateur Page 407

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